Replacement Policy
We pack our instruments very safely and these are shipped via secure courier services like FedEx and DHL. We also send a video of the instrument for approval before dispatch.
We have a 10-day replacement policy in case you receive a damaged instrument. Replacements are approved on a case-by-case basis. The item will have to be sent back to us and we will send you a replacement.
Your product is covered by free transit shipping insurance. Please note that insurance only covers physical damage to the main musical instrument. Insurance does not apply to the case or box.
To help us with the replacement process, please retain photos and videos of the outer packaging (before opening the instrument), as well as photos and videos of the damaged instrument. Please email us with the photos and videos within 24 hours of delivery to claim the insurance.